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Terms & Conditions

  /  Terms & Conditions

Making A Purchase

Please place your order safely and securely online. Making a purchase could not be easier. Just browse our products and click on any items that you wish to buy and click on ‘Add to Basket’. When you are finished browsing simply click ‘Checkout’ and you will be taken to the checkout screen when you will need to confirm a few details so that we can complete your order.

We accept all major payment methods including; PayPal Maestro, Delta, Visa, Solo, Electron and Mastercard. We use Stripe to securely collect your card or Paypal payments in real time.

Delivery Schedule

We acknowledge receipt of all orders e-mail within a few minutes of receipt. If not received please check that you have spelt your e-mail address correctly and that the email has not been diverted to your junk mail.

We will process your order right away and most will be dispatched within 5-7 days of receipt. We will always advise you of any possible delays via e-mail. During our busiest periods we may take a little longer to dispatch your order.  Please  order early for Christmas and in pre-season to avoid any undue disappointment.

UK mainland deliveries are made using TNT Next Day delivery service and require a signature upon delivery please.

When ordering from within the UK we can ship to a destination of your choice, but please note, a signature will still be required.  European, USA/ Canada and Australasia orders will take longer to arrive.  Please note that for overseas orders we are only able to deliver to the card billing name and address.

Back Orders

In the event that your order is temporarily out of stock we will notify you and place it on back order. You will be given the option of a similar alternative product or the option to cancel your order if you would rather not wait. We will always aim to ship your order complete.  If you would like to receive your order in part please let us know and we will try our best to help.

Tax Charges

For all orders placed for delivery within the UK or the European Union our prices include VAT at the current. All orders for delivery outside of this area are VAT exempt and our site is fully automated to calculate and deduct this from your order, based on your location.

Credit Card Security

All payment information is encrypted using the https:// SSL (secure sockets layer) system and handled securely by the Stripe payment gateway. Your details are not held in clear text on any web site, giving you peace of mind when ordering from cow corner cricket

Guarantee

All of our products come with a 14 day money back guarantee. This is providing that the goods have not been used and are returned, complete, in the original packaging.  Any return postage costs are to be covered by you.  In the event of faulty goods Cow Corner Cricket will refund the costs of the return postage upon inspection of the returned goods.

 

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